Terms and conditions for Leonardohotels.co.uk
Please read the terms and conditions outlined below before using Leonardohotels.co.uk.
General terms and conditions
All rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay. You must be at least 18 years old to book a room at Leonardo Hotels UK and Ireland*.
For amendable bookings, credit card payments can be made in a range of currencies on check out. For advance purchase rates, credit cards will be charged in local currency.
While every effort has been made to ensure the accuracy of all information, Leonardo Hotels UK and Ireland does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed hotels and products.
We would like to take this opportunity to make all our customers aware that at no point will our hotels ever send email, phone, WhatsApp or other messages requesting that payment be made via a link. If you do receive a message of this nature, then it is almost certainly fraudulent and should be disregarded. You should not click on these links, make any payments or provide any information through them or respond to these messages in any way, regardless of how official they may look.
*All guests are required to present a valid government-issued photo ID (such as a driver’s license, passport, or national ID card) at the time of check-in. Failure to provide valid identification will result in the refusal of check-in and the cancellation of the reservation, subject to the cancellation policy.
Leonardo Advantage Club Terms and Conditions:
Conditions for AdvantageCLUB Points
You may earn AdvantageCLUB points for stays in participating hotels beginning with the date of your enrollment in the Leonardo AdvantageCLUB. Points may not be transferred to another member and do not have any cash value. Points can only be collected, if the member personally stayed at the hotel, the invoice was in the name of the guest and has been settled. Therefore, no points will be rewarded for stays of guests other than the member, regardless of who made the reservation and paid for it.
To qualify for earning points, Members may book directly at the hotel or via telephone, e-mail, or fax. Members have to identify themselves as AdvantageCLUB members during the booking process. Furthermore, travel agencies using a GDS connected to the Leonardo Hotels reservation center will also allow a member to collect points.
In order to collect points and enjoy AdvantageCLUB benefits during the stay, guests have to announce their AdvantageCLUB membership and their Member ID at check-in.
AdvantageCLUB points will be rewarded to the member's personal account within 3 weeks after check-out. Points for past stays can be awarded retroactively up to 365 days after check-out. This is only applicable if the membership was active at the time of the stay and all other booking conditions were met.
Any special points or welcome points credited on the member account during promotional activities will be considered as pending until the first qualifying stay booked at any participating hotel is checked out.
Reservation sources and rates
All public rates qualify for the award of AdvantageCLUB points and benefits. The following room rates are excluded from this program: room rates for business or leisure group reservations, room rates for the crew, employees’ rates, tour operator rates, travel agents rates, and room rates for complimentary stays, unless decided otherwise. Points will be awarded for stays and qualifying room rates only booked through the Leonardo Hotels homepage, Leonardo Hotels central reservation offices, or directly at the hotel via telephone, e-mail, fax, or at the front desk.
Points calculation
A point is a unit value, generated according to an established conversion schedule of monetary expenses by a member in a participating Leonardo Hotel. Every Euro (€) spent on your room reservation is worth one point. For different currencies than Euros, points are based on the exchange rate at the time of check-out.
A stay is defined as one night or consecutive nights at the same hotel, regardless of the frequency of check-in/check-out. In the case of one reservation consisting of several rooms members only collect points for the first chosen room. In case of several reservations made in the name of the member for the same dates, points will be awarded only for the room the member personally stayed in.
Points can be collected for the booked room, but not for any additional services used at the hotel (minibar, parking, telephone, etc.) In addition, points will also be rewarded for breakfast, if the member originally booked the room rate including this meal plan. In case of breakfast is added to the initial reservation later, points are rewarded only for the room.
Only a whole number of points can be granted. If the exchange rate application used for converting Euros into points results in a number of points with a decimal value, the number of points credited to the member's account will be rounded down to the nearest whole number if the decimal is below 5, and will be rounded up to the nearest whole number if the decimal value is equal to, or higher than, 5.
Reservations paid by points are not eligible to further point collection.
Points validity
Points remain valid for 18 months following the last check-out date. If the member does not stay at any of the participating hotels with an eligible or redeemed reservation during this 18-month period, all points accumulated in a member account will be lost without notice and without the possibility of restoring or converting them.
Reservation cancellation and no-show
In case of a reservation cancellation or no-show, the member will not earn any points for the reservation, even if the late cancellation or no-show fees are paid.
Claims
If the member notices that points have not been properly credited to the member account after a minimum waiting period of 3 weeks, he or she may request that the balance is adjusted within a period of 365 days following a stay at a participating hotel (based on the check-out date). For this, the member has to contact the affected hotel and must prove details of the claim and submit a copy of the invoice from the hotel in question. In order for the member to be entitled to earn points, the invoice corresponding to the claim must imperatively be in (or include) the name of the Leonardo AdvantageCLUB member.
Terms relating to Online Restaurant Offers and Promotions
Restaurant offers advertised are exclusively available to hotel guests who have booked online at Leonardohotels.co.uk Only one booking can be made for each online reservation made. Please note that the number of diners cannot exceed the number of guests booked to stay at the hotel for each reservation. Offer cannot be used in conjunction with any other restaurant special offers and all bookings are subject to restaurant availability.
Online bookings
Please note that different terms, conditions and cancellation policies in relation to all online bookings via Leonardohotels.co.uk may apply depending on the hotel and room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation.
Group bookings
Bookings of 10 or more rooms may be subject to additional terms and conditions, please contact groups@leonardohotels.com for more details.
Child policy
Children under 4 stay and eat breakfast for free when sharing a room with an adult. This offer is only available at Leonardo Hotels in the UK and Ireland, dependent on suitable room availability. This offer is unavailable at NYX Hotels in the UK and The Grand Brighton.
The Grand Brighton: A charge of £20 per extra bed applies when your children are sharing a bedroom with an adult. This charge includes breakfast and applies to children up to the age of 16 years old. Children aged up to 2 years are charged £10 when sleeping in a cot bed. Children aged 16 years and over are classified as adults.
Promotions and offers
Please note that all promotional offers are subject to specific terms, conditions and restrictions listed either on this page or on the specific webpage relating to that offer. All special offers are subject to availability. At any point in time Leonardo Hotels UK and Ireland may have a number of offers and promotions available. Please note that all percentage off discounts will be from our Flexible Booking rates. Our Flexible Booking rates are our standard rates that can be amended or cancelled in advance of a stay. These rates may be room only or bed and breakfast, this will be indicated in the terms and conditions of the offer and in the description of the rate.
Gift Vouchers
Gift vouchers purchased via leonardohotels.co.uk can only be redeemed at any Leonardo Hotels UK and Ireland, excluding The Grand Brighton and The Dilly. Jurys Doyle vouchers are no longer redeemable at Leonardo Hotel properties.
Site use
Leonardohotels.co.uk is intended to assist the consumer in determining the availability and booking of a hotel reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the website listed above unless we provide you with prior written permission to do so.
Eligibility of use
Use of Leonardhotels.co.uk is restricted to people over the age of 18 who can enter into binding contracts.
Passwords
You are responsible for maintaining the confidentiality of your own password and account for all activities that occur under your account.
Links to third party websites
Links that feature on Leonardohotels.co.uk are links to other sites which we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.
This website is operated by
Leonardo Hotel Management (UK) Limited
245 Broad Street, Birmingham, B12HQ, UK
Contact information:
Tel.: +44 (0) 870 4100 800
marketing@leonardohotels.com
Company registration:
Registered Office:
Leonardo Hotel Management (UK) Limited
245 Broad Street, Birmingham, B1 2HQ, UK
Company No. 03447849
Registered in England
Legal Company Name:
FATTAL LEONARDO OPERATION (IRELAND) LIMITED