Terms and Conditions

Terms and conditions for Leonardohotels.co.uk

Please read the terms and conditions outlined below before using Leonardohotels.co.uk. 

General terms and conditions

All rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay. You must be at least 18 years old to book a room at Leonardo Hotels UK and Ireland^*.

For amendable bookings, credit card payments can be made in a range of currencies on check out. For advance purchase rates, credit cards will be charged in local currency. 

While every effort has been made to ensure the accuracy of all information, Leonardo Hotels UK and Ireland does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed hotels and products.

We would like to take this opportunity to make all our customers aware that at no point will our hotels ever make a phone call or send WhatsApp messages requesting that payment be made via a link. If you do receive a message of this nature, then it is almost certainly fraudulent and should be disregarded. You should not click on these links, make any payments or provide any information through them or respond to these messages in any way, regardless of how official they may look.

Our hotels may send a payment link via email or SMS which will look like business.leonardohotels.co.uk/prommt-pay?t=UXtyu12T.

^*All guests are required to present a valid government-issued photo ID (such as a driver’s license, passport, or national ID card) at the time of check-in. Failure to provide valid identification will result in the refusal of check-in and the cancellation of the reservation, subject to the cancellation policy.

Meetings Terms and Conditions

1     Contract

1. These Terms and Conditions apply to the booking made by the Client at the Hotel and together with the Meeting Contract when signed by both the Hotel and the Client (or by the Client’s agent on the Client’s behalf) shall, constitute the Contract between the Client and the Hotel. For the avoidance of doubt, no contract shall come into force or have effect and the Hotel will have no obligations to the Client until the Booking Agreement has been signed by both the Hotel and the Client (or by the Client’s agent on the Client’s behalf), the method of payment agreed by the Hotel, and if applicable, the Deposit and / or the payment against a Pro Forma invoice received by the Hotel. Where the Client’s agent signs the Meeting Contract ‘For and on behalf of the Client’, in the event of default by the Client, the Client’s agent will assume the full responsibilities of the Client under this Contract.
2. This Contract shall be the only contract between the Client and the Hotel in relation to the Booking, and other verbal or written contracts or agreements shall not be recognised.
3. The benefit of this Contract is personal to the Client and may not be assigned by the Client.

2      Rates

1. Rates confirmed in the Meeting Contract are based on the details provided by the Client at the time of the Booking. Should the basis of any part of the booking change at any time following the date on which the Booking is made, an increase in rates may be applied by the Hotel.
2. All rates specified in the Meeting Contract are inclusive of the prevailing rate of any applicable tax (VAT), should the VAT rate change this increase/reduction will be passed onto and, in the case of any increase, be paid by the Client.

BEDROOMS

3      Arrival and Departure - Bedrooms

Rooms will be available for occupation by Guests at the discretion of the Hotel as early as possible after 14.00 hrs on the day of arrival and must be vacated before 12 noon on the day of departure. Late check out after 12.00 noon can be requested by Guests subject to availability and may be charged by the Hotel at its discretion.

4      Rooming List - Bedrooms 

A rooming list must be provided to the Hotel by the Client not less than 7 days before the date of arrival, in order for the Hotel to process for Guest arrival.

5      Room Drops and Porterage - Bedrooms

The cost of room drops and porterage is not included in the rates set out in the Meeting Contract.  If any Guest requires this service they should contact the Hotel directly quoting the reference number set out on the Meeting Contract not less than 28 days prior to arrival.  Additional charges will be charged for the provision of this service and will be payable by the Guest on arrival.

6     Rooms - Bedrooms
All Rooms have a maximum adult occupancy as follows:

(i)  Single: 1 adult only

(ii) Double, Twin or Family: 2 adults only

(iii) Triple: 3 adults only

1. The Hotel has a limited number of rooms suitable for guests with disabilities. It is the responsibility of the Client to specify whether any Guest requires such a room. When returning the Booking Agreement. 
2. Some Hotels have a limited number of rooms available where smoking is permitted. If a Guest requires a Room in which smoking is permitted this should be specified on the Booking Form. As the number of rooms where smoking is permitted is strictly limited they will be allocated on a first come first served basis and no guarantee can be given by the Hotel that all or any requests for such rooms will be accommodated. All public areas of each Hotel, including, but not limited to, all bars and restaurants, are strictly no smoking.
3. If any Guest, or any member of any Guest’s party, smokes in a Room where smoking is prohibited, the Hotel reserves the right to charge the Guest such sum as it is required to expend for specialist cleaning of the Room to make the Room fit for a no smoking environment.

DEPOSITS AND PAYMENT

7     Payment Misc.

1. Unless the Client has an authorised credit agreement in place with the Hotel the payment detailed in line with the deposit schedule will be required to be paid by the Client by either a credit or debit card or by BACS transfer to the Hotel’ bank account at Natwest, Corporate & Commercial Banking, 14 Blythswood Square, Glasgow G2 4AQ; Account No 10000674; Sort Code 50 42 56.  Where the Client has an authorised credit agreement in place with the Hotel, All amounts are payable in currency local to the Hotel.
2. Where the Client has an authorised credit agreement in place with the Hotel and the total cost of the accommodation set out in the meeting contract exceeds the balance of the credit available under the authorised credit agreement, an invoice will be issued by the Hotel up to an amount not exceeding the balance of the credit available and  the  amount by which the cost of the accommodation exceeds the balance then remaining shall be paid by the Client by BACs Transfer to the Hotels bank account at Natwest, Corporate & Commercial Banking, 14 Blythswood Square, Glasgow G2 4AQ  Account No 10000674; Sort Code 50 42 56.
3. Where the Client has an authorised credit agreement in place with the Hotel but has failed to discharge any amount due under such authorised credit agreement in accordance with the terms of the authorised credit agreement, the Hotel reserves the right to issue an invoice for the full cost of the accommodation which shall be paid by the Client by BACs Transfer to the Hotels bank account at Natwest, Corporate & Commercial Banking, 14 Blythswood Square, Glasgow G2 4AQ Account No 10000674; Sort Code 50 42 56.
4. Where Guests are to settle their own individual account upon departure, all amounts are payable in currency local to the Hotel.
5. By returning the signed Meeting Contract and credit or debit card details of each Guest the Client warrants, represents, undertakes and confirms to the Hotel that each Guest has authorised the Hotel to debit the relevant credit or debit card with all of the amounts due to the Hotel in respect of the Booking.
6. Save in cases where Guests are to settle all or part of their own accounts on departure, the Client will be liable to pay to the Hotel all charges incurred by or on behalf of or at the request of the Client, its guests, agents or employees for any accommodation food, beverage or any other goods or services provided by the Hotel, and the Hotel will calculate the sum actually payable in respect thereof.
7. The Hotel shall send an invoice to the Client showing the sum actually payable and the Client will pay the balance due (after deduction of any sums already paid in respect of the Booking) within seven days of the departure date specified in the Meeting Contract
8. Any queries which the Client may have with regard to on any invoiced amount it must be raised in writing by the Client with the Hotel within 7 days after date of invoice, otherwise the total amount specified in the invoice shall become payable.
9. If the Client shall fail to pay all or any part of any sum due to the Hotel under this Contract on the due date for payment, the Client shall pay to the Hotel interest on any such overdue sum from the due date to the date of payment at 4% above Barclays Bank base rate on a daily basis.
10. The Hotel may utilise the non refundable deposit or any other monies paid to it by the Client against any outstanding sum payable by the Client to the Hotel.
11. Where Guests are to settle all or part of their own accounts on departure, the Guest will be liable to pay to the Hotel all charges incurred by or on behalf of or at the request of the Guest for any accommodation food, beverage or any other goods or services provided by the Hotel, and the Hotel will calculate the sum actually payable in respect thereof which the Guest will settle in full on or prior to departure.
12. The Hotel accepts the following credit cards Amex, Visa, Mastercard, Maestro and Diners. Any payments made using any such   credit cards will be liable to a surcharge of an amount equal to 2.5% of the total amount paid using the credit card.

8        Cancellation Policy – Deposit and Payment

Should the Client cancel all or part of this booking the hotel reserves the right to charge the following:

 

Up to 12 weeks prior to the function date      no charge

12 weeks to 8 weeks prior to function date   25% of contracted anticipated spend Inc VAT

8 weeks to 4 weeks prior to function date     50% of contracted anticipated spend inc. VAT

4 weeks to 2 weeks prior to function date     75% of contracted anticipated spend inc. VAT

2 weeks to function date                              100% of contracted anticipated spend inc. VAT

 

If accommodation is required, on presentation of the Final rooming list, 7 days prior to arrival, all unsold rooms will be released back to the hotel following written confirmation from the Client and cancellation charges will apply as above.

In the event that a booking, conference and or accommodation, is postponed, the client will be offered three alternative dates within 9 months of the date of postponement.  If the client confirms the booking for a later date the deposits paid will not be lost.  Should the Client not be willing to commit to any of the dates offered, deposits paid will be fully forfeited to the hotel. For postponement of the event within 2 weeks prior to function date, the above cancellation charges will apply.             

For bookings of 14 rooms or less notice of any cancellations or reduction in the number of rooms received less than 72 hours prior to the arrival date or in the event of a no-show, will result in the client or the guest, as the case may be, being charged the full amount set out in the Meeting Contract. For bookings of 15 rooms or more notice of any cancellations or reduction in the number of rooms received less than 28 days prior to the arrival date or in the event of a no-show, will result in the client or the guest, as the case may be, being charged the full amount set out in the Meeting Contract.

 

9      Commission – Deposit and Payment

The Company will pay any pre-agreed commission on pre-booked services payable on this booking, after the event.

 

10    Dedicated Meeting Rooms – Deposit and Payment

Prices are quoted based on services booked only.  Additional services booked whilst in-house will be extra.  The guaranteed number of attendees must be confirmed to the Conference & Banqueting Office not less than 7 days prior to the commencement of the function (or where the booking is taken less than 7 days prior to the event, immediately) and the charges payable will be based on this guarantee or those attending, whichever is greater.

 

11     Deposit Schedule – Deposit and Payment

A deposit schedule based on the estimated group value applies as follows:

      

Up to 8 weeks prior to function                      10% of contracted rate

8 weeks to 4 weeks prior to function date     25% of contracted rate

4 weeks to 2 weeks prior to function date     75% of contracted rate

2 weeks to function date                              100% of contracted rate

 

Pro Forma invoices will be issued in line with the above deposit schedule.

Failure to comply with the deposit schedule may at The Company’s discretion, result in the cancellation of the reservation.

12      Food

All food will be removed from the room 1 hour 30 mins after serving in accordance with current health and safety guidance.

13      Frustration to Contract and Liability                                                            

1. The Hotel shall not be liable to the Client or the Guest if it or the Hotel is prevented from carrying out any or all of its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Hotel to be closed to the public.
2. The Hotel’s total liability to the Client or the Guest, as the case may be, and whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Contract shall be no greater than the amount already paid by the Client or the Guest to the Hotel in respect of services specified in the Meeting Contract.

 

14     Complaints

In the unlikely event that the Client or Guest has a problem during their stay it must be brought to the attention of the Hotel’s management at the time to ensure that the Hotel has an opportunity to rectify the problem before departure. If the Client or Guest is not satisfied that the issue has been resolved fully all details should be submitted in writing within 7 days of departure to Customer Contact Centre, Leonardo Hotel Management (UK), 245 Broad Street, Birmingham B1 2HQ or by email at Customercontactcentre@leonardohotels.com.

 

15     Variation   

Any variation to the terms of this Contact will only be binding if they are in writing and signed on behalf of the Hotel.

 

16     General Law

The provision of these terms and conditions and all disputes arriving out of or in connection therewith shall be construed in accordance with and governed by English Law.

 

Termination of Contract:  The Company reserves the right to terminate contract without prejudice to any other right it may have, in the event that The Client fails to comply with the terms of this agreement.

Gift Vouchers Terms and Conditions

• Gift Vouchers are valid for 18 months for UK and 5 years for IE.
• Reservations must be made in advance of redeeming your Gift Voucher.
• If your Gift Voucher does not contain a bar code, your gift voucher will need to be redeemed with Gift Vouchers at giftvouchers@leonardohotels.com, at least 24 hours before arrival. Office hours are 9:00am -05:30pm Mon-Fri.
• If your Gift Voucher contains a bar code simply bring it with you to the hotel and provide it on check-in, where the reception team will scan the barcode and apply the balance towards Accommodation, Food & Beverage and other services.
• Gift-vouchers are received instantly by email.
• This Gift Voucher is redeemable for a variety of goods and services such as dining, bar charges and accommodation at any Leonardo Hotel.
• Gift Vouchers when used for accommodation are only redeemable against our “Flexible Booking” room rates and are not redeemable against advance purchase rates.
• Gift Vouchers are non-refundable and if lost, stolen or expired cannot be replaced. Vouchers cannot be exchanged for monetary value.
• Gift Voucher will be currency converted to local currency at the time of redeeming your Gift Voucher, based on the exchange rate from the Central Bank of Ireland.
• Gift vouchers purchased via leonardohotels.co.uk can only be redeemed at any Leonardo Hotels UK and Ireland.
• Jurys Doyle vouchers are no longer redeemable at Leonardo Hotel properties.

Business Booker Terms and Conditions

Leonardo Advantage Club Terms and Conditions:

Conditions for AdvantageCLUB Points

You may earn AdvantageCLUB points for stays in participating hotels beginning with the date of your enrollment in the Leonardo AdvantageCLUB. Points may not be transferred to another member and do not have any cash value. Points can only be collected, if the member personally stayed at the hotel, the invoice was in the name of the guest and has been settled. Therefore, no points will be rewarded for stays of guests other than the member, regardless of who made the reservation and paid for it.

To qualify for earning points, Members may book directly at the hotel or via telephone, e-mail, or fax. Members have to identify themselves as AdvantageCLUB members during the booking process. Furthermore, travel agencies using a GDS connected to the Leonardo Hotels reservation center will also allow a member to collect points.

In order to collect points and enjoy AdvantageCLUB benefits during the stay, guests have to announce their AdvantageCLUB membership and their Member ID at check-in.

AdvantageCLUB points will be rewarded to the member's personal account within 3 weeks after check-out. Points for past stays can be awarded retroactively up to 365 days after check-out. This is only applicable if the membership was active at the time of the stay and all other booking conditions were met.

Any special points or welcome points credited on the member account during promotional activities will be considered as pending until the first qualifying stay booked at any participating hotel is checked out.

Reservation sources and rates

All public rates qualify for the award of AdvantageCLUB points and benefits. The following room rates are excluded from this program: room rates for business or leisure group reservations, room rates for the crew, employees’ rates, tour operator rates, travel agents rates, and room rates for complimentary stays, unless decided otherwise. Points will be awarded for stays and qualifying room rates only booked through the Leonardo Hotels homepage, Leonardo Hotels central reservation offices, or directly at the hotel via telephone, e-mail, fax, or at the front desk.

Points calculation

A point is a unit value, generated according to an established conversion schedule of monetary expenses by a member in a participating Leonardo Hotel. Every Euro (€) spent on your room reservation is worth one point. For different currencies than Euros, points are based on the exchange rate at the time of check-out.

A stay is defined as one night or consecutive nights at the same hotel, regardless of the frequency of check-in/check-out. In the case of one reservation consisting of several rooms members only collect points for the first chosen room. In case of several reservations made in the name of the member for the same dates, points will be awarded only for the room the member personally stayed in.

Points can be collected for the booked room, but not for any additional services used at the hotel (minibar, parking, telephone, etc.) In addition, points will also be rewarded for breakfast, if the member originally booked the room rate including this meal plan. In case of breakfast is added to the initial reservation later, points are rewarded only for the room.

Only a whole number of points can be granted. If the exchange rate application used for converting Euros into points results in a number of points with a decimal value, the number of points credited to the member's account will be rounded down to the nearest whole number if the decimal is below 5, and will be rounded up to the nearest whole number if the decimal value is equal to, or higher than, 5.

Reservations paid by points are not eligible to further point collection.

Points validity

Points remain valid for 18 months following the last check-out date. If the member does not stay at any of the participating hotels with an eligible or redeemed reservation during this 18-month period, all points accumulated in a member account will be lost without notice and without the possibility of restoring or converting them.

Reservation cancellation and no-show

In case of a reservation cancellation or no-show, the member will not earn any points for the reservation, even if the late cancellation or no-show fees are paid.

Claims

If the member notices that points have not been properly credited to the member account after a minimum waiting period of 3 weeks, he or she may request that the balance is adjusted within a period of 365 days following a stay at a participating hotel (based on the check-out date). For this, the member has to contact the affected hotel and must prove details of the claim and submit a copy of the invoice from the hotel in question. In order for the member to be entitled to earn points, the invoice corresponding to the claim must imperatively be in (or include) the name of the Leonardo AdvantageCLUB member.

Terms relating to Online Restaurant Offers and Promotions

Restaurant offers advertised are exclusively available to hotel guests who have booked online at Leonardohotels.co.uk Only one booking can be made for each online reservation made. Please note that the number of diners cannot exceed the number of guests booked to stay at the hotel for each reservation. Offer cannot be used in conjunction with any other restaurant special offers and all bookings are subject to restaurant availability.

Online bookings

Please note that different terms, conditions and cancellation policies in relation to all online bookings via Leonardohotels.co.uk may apply depending on the hotel and room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation.

Group bookings

Bookings of 10 or more rooms may be subject to additional terms and conditions, please contact groups@leonardohotels.com for more details.

Child policy

Children under 4 stay and eat breakfast for free when sharing a room with an adult. This offer is only available at Leonardo Hotels in the UK and Ireland, dependent on suitable room availability. This offer is unavailable at NYX Hotels in the UK and The Grand Brighton.

The Grand Brighton: A charge of £20 per extra bed applies when your children are sharing a bedroom with an adult. This charge includes breakfast and applies to children up to the age of 16 years old. Children aged up to 2 years are charged £10 when sleeping in a cot bed. Children aged 16 years and over are classified as adults.  

 

Promotions and offers

Please note that all promotional offers are subject to specific terms, conditions and restrictions listed either on this page or on the specific webpage relating to that offer. All special offers are subject to availability. At any point in time Leonardo Hotels UK and Ireland may have a number of offers and promotions available. Please note that all percentage off discounts will be from our Flexible Booking rates. Our Flexible Booking rates are our standard rates that can be amended or cancelled in advance of a stay. These rates may be room only or bed and breakfast, this will be indicated in the terms and conditions of the offer and in the description of the rate.

Site use

Leonardohotels.co.uk is intended to assist the consumer in determining the availability and booking of a hotel reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the website listed above unless we provide you with prior written permission to do so.

Eligibility of use

Use of Leonardhotels.co.uk is restricted to people over the age of 18 who can enter into binding contracts.

Passwords

You are responsible for maintaining the confidentiality of your own password and account for all activities that occur under your account.

Links to third party websites

Links that feature on Leonardohotels.co.uk are links to other sites which we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or  the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.

Name and Address:
This website is operated by
Leonardo Hotel Management (UK) Limited
245 Broad Street, Birmingham, B12HQ, UK

Contact information:
Tel.: +44 (0) 870 4100 800 
marketing@leonardohotels.com

Company registration:
Registered Office:
Leonardo Hotel Management (UK) Limited
245 Broad Street, Birmingham, B1 2HQ, UK
Company No. 03447849
Registered in England

Legal Company Name:
FATTAL LEONARDO OPERATION (IRELAND) LIMITED